Q: Where is your retail store located?
A: We currently do not have a retail site, Please shop on our website or call 781-790-1244 to place orders.
Q: How long does it take for garments to ship and what does it cost?
A: Shipping charges and delivery times are based on the weight of the garments and shipping distance from the warehouse(s) that is being sourced. The shipping charges shown are real time, and are the actual rates for the shipping method selected. Approximate delivery dates are given when filling out your billing and shipping information.
Q: Does Sharper Uniforms offer free samples?
A: This is done on a case by case basis. As we tell customers, if we offered free samples to all customers, we would probably be out of business tomorrow, we do not get free garments from our manufacturers. Please e-mail info@sharperuniforms.com with your request.
Q: What are embroidery costs and how do we send you our logo?
A: There is a one time charge to digitize your logo. The cost to digitize is based on the logo size and the stitch count. It typically runs $95 or less. There is an additional charge to apply the embroidered logo onto the garment. We can supply you a free estimate of all embroidery charges, please email your logo in jpeg, esp, or tif file formats to info@sharperuniforms.com.
Q: What is your return and exchange policy?
A: All garments must be returned or exchanged within 30 days from delivery, in their original packages. Please return the packing slip with your name and telephone number, all items must be returned to Averill's Sharper Uniforms 1344 Main Street Unit 1 Waltham, MA 02451. All embroidered and custom items may NOT be returned. Please see our Store Policy regarding restocking fees.
Q: Do you have catalogs?
A: Yes, we do, please specify what type of uniforms you are interested in purchasing. Email your name, organization, and address to info@sharperuniforms.com.
Q: Can I measure my staff to determine the size of server uniform garments?
A: We find that measurements do NOT work when trying to determine the size of server uniform garments. First of all, everyone measures their staff a little differently, it is not an exact science. Secondly, every manufacturer sizing for restaurant uniforms is a little different. We highly recommend that you order a few sample sizes, to determine size, fit, and color of the waitstaff uniforms. This methodology has worked wonderfully for our clients.
Q: What is the best way to determine the colors of our server uniforms in our venue?
A: After you receive sample hospitality uniforms you should view the garments in the lighting of your venue. Do NOT view the garments under bright office lighting. Most hospitality venues are dimly lit, so it is critical to view the uniforms under live lighting conditions.
Q: Do you handle International shipments?
A: We have partnered with Global ShopEX to service our international customers. There is an International check out button on the shopping cart page, or when you select your destination country on the drop down menu, on the billing and shipping page, you will automatically be directed to Global ShopEx's Secure International Checkout page. You will be provided with international shipping costs as well as duties and taxes for your shipment.
Upon completion of your order, Global ShopEx will charge your credit card for the entire purchase. We will ship the goods to Global ShopeEx's Global Distribution Facility where Global ShopEx will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.
All questions regarding your International shipment should be directed to GlobalShopex at customercare@globalshopex.com or (786) 391-4868.
